Returns & Exchanges

At ONCALL LONDON, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 28-day return policy for all unworn fashion items in their original condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn state.

• 3.
  Ship the Parcel

  Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at your nearest authorized collection point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.